Shipping policy

Free pickup

We offer free pickup at our warehouse at Jordlottsvägen 15, 197 36 Bro, Sweden.

You will receive an email when your order is ready for pickup. You then have 2 weeks to collect it.

Our pickup times are:

  • Saturdays 10:00–12:00
  • Mondays, Wednesdays and Thursdays 15:00–18:00

Remember to bring your order number and ID for the person who placed the order. Anyone collecting on your behalf must also show ID.

Shipping information

We ship with DHL to Sweden, Denmark and Finland. To Norway we ship with DHL, Budbee and Instabox. The delivery options available to you and their prices are shown at checkout.

Sweden

  • Shipping: 59 SEK (DHL service point or parcel locker)
  • Free shipping on orders from 999 SEK

Denmark and Finland

  • Shipping with DHL – the price is shown at checkout
  • Free shipping on orders from 2,499 SEK

Norway

  • Shipping: 119 NOK (approx. 125 SEK)
  • Free shipping option on orders over 2,499 SEK (approx. 2,375 NOK)
  • No extra fees on delivery for products under 3,000 NOK – see below

In Norway, a free shipping option means that one of the delivery methods at checkout is free once you reach the amount. If you choose another delivery method, you pay the shipping price shown at checkout.

No extra fees on delivery to Norway
We are registered in the Norwegian VOEC scheme. This means Norwegian VAT (25%) is included in the price you pay at checkout, and we pay the VAT directly to the Norwegian Tax Administration (Skatteetaten). You therefore pay no VAT or fees when your parcel arrives, as long as each individual product costs less than 3,000 NOK. This applies per product – your total order may well be higher. If a single product costs 3,000 NOK or more, standard import rules apply and VAT and fees may be charged on delivery.

We ship your order the same or the next business day after it is placed. During busy periods, such as launches, delivery may take slightly longer. Once shipped, the parcel normally arrives within 1–5 business days depending on the delivery address.

Uncollected parcels

If a parcel is not collected and is returned to us, a fee of 250 SEK applies in Sweden, 350 SEK outside Sweden within the EU and 650 SEK outside the EU. The fee covers shipping and administration costs and is deducted from your refund. If the order was shipped with free shipping, the standard shipping cost is also deducted.

Transport damage

If your parcel is damaged or appears to have been opened on delivery, report it immediately to the staff at the pickup point and ask them to note it in their system. Contact us if you need further help.

Always check your products as soon as you receive your parcel.

Transport damage, missing products, wrong items or any issues with the condition of a product must be reported to us within 3 days of receipt.